We design meaningful service experiences
that connect people and brands.

We design
meaningful service
experiences
that connect people
and brands.

Elevating the ownership experience

Elevating the
ownership
experience

Audi

Service Design

Across several years and multiple internal and external touchpoints, we have worked with Audi of America to continue to elevate the Audi buying and ownership experience. These efforts have resulted in Audi’s eventual rise to #1 on the JD Power CSI rankings.

Across several years and multiple internal and external touchpoints, we have worked with Audi of America to continue to elevate the Audi buying and ownership experience. These efforts have resulted in Audi’s eventual rise to #1 on the JD Power CSI rankings.

Creating an ethos of global connection

Creating an
ethos of global
connection

Facebook

Experience Installation

The Facebook Partner Center is a huge receiving area that serves as a showcase for all the company’s products and services that connect people across the Facebook ecosystem. We re-imagined ten discreet activations within the Partner Center, as well as the overall user journey of the space itself.

The Facebook Partner Center is a huge receiving area that serves as a showcase for all the company’s products and services that connect people across the Facebook ecosystem. We re-imagined ten discreet activations within the Partner Center, as well as the overall user journey of the space itself.

A human–centered app to help you save

A human–
centered app to
help you save

Dobot

Brand & Product Design

We used our strategic and human-centered design approach to build an entire company, brand, and product from the ground up. At the heart of the experience is “my Dobot”, the personal financial advisor that communicates with each user and guides them though their finances.

We used our strategic and human-centered design approach to build an entire company, brand, and product from the ground up. At the heart of the experience is “my Dobot”, the personal financial advisor that communicates with each user and guides them though their finances.

Reinvigorating an iconic west coast brand

Reinvigorating
an iconic west
coast brand

76

Brand Experience

Phillips 66, the parent company of 76, partnered with VBP Orange to pursue a new consumer experience strategy that would reverse declining sales and restore the heritage of this once proud brand.

Phillips 66, the parent company of 76, partnered with VBP Orange to pursue a new consumer experience strategy that would reverse declining sales and restore the heritage of this once proud brand.

Connecting and empowering women across the globe

Connecting and
empowering women
across the globe

Technovation

Brand Experience

Technovation is a global education program that teaches and empowers girls to become technology entrepreneurs by solving real problems in their community with businesses and mobile apps they design and build themselves. We created a new brand for Technovation and redesigned their website to more clearly reflect their mission.

Technovation is a global education program that teaches and empowers girls to become technology entrepreneurs by solving real problems in their community with businesses and mobile apps they design and build themselves. We created a new brand for Technovation and redesigned their website to more clearly reflect their mission.

Reinventing the mall experience

Reinventing the
mall experience

CambridgeSide

Experience Design

Despite rumors to the contrary, the American Mall is not dead — it just needs evolving. We worked with a leading retail developer to reimagine what their flagship mall experience could be, and helped them apply principles of placemaking to their existing space.

Despite rumors to the contrary, the American Mall is not dead — it just needs evolving. We worked with a leading retail developer to reimagine what their flagship mall experience could be, and helped them apply principles of placemaking to their existing space.